Complaints Policy

Understanding our complaints process

Lodging a Complaint

We always aim to make getting our advances a breeze for you. But, hey, we're human, and sometimes things go south. If you feel we've let you down, here's how we'll handle it:

Let's Talk and Sort Things Out

Raising a complaint won't mess up your chances of getting credit from us in the future, promise.

We'll Confirm We Got Your Complaint

Usually, we'll give you a nod the same day we get your complaint, or the next workday if it's after business hours. We'll also introduce you to the friendly team member handling your issue.

We'll Fix It ASAP

How quickly we can sort things out depends on what the problem is. But we're pretty good at tackling most stuff within two weeks or less. If it's going to take longer, we'll keep you in the loop with updates.

How to Make Your Voice Heard

Phone: Call us up at 020 3838 2148 between 9:00 AM and 5:00 PM, Monday to Friday. If it's late or the weekend, just shoot us an email, and we'll call you back.
Email: Share your thoughts at complaints@ticktockcredit.co.uk.

Write to Us:

Complaints Manager

Savvy Loan Products Limited

7 Berkley Crescent, Gravesend, Kent DA12 2AH

Don't forget to add in your account details and let us know how you want us to get back to you.